Protecting Our Client's Brand and Revenue since 1981
Toll Free (888) 888 - 3443
Protecting Our Client's Brand and Revenue since 1981
Toll Free (888) 888 - 3443
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Struggling to obtain approval for additional head count to
add to your existing Customs Team?
Frustrated trying to find
qualified customs resources for your company?
Do you have Customs Team member(s) approaching retirement, and are concerned with losing their valuable
customs knowledge and experience?
Having difficulty keeping up to date with the various customs regulatory changes while managing your daily customs activities?
If any of the above statements
describes your customs operation, you are not alone.
Our Customs Department & Staffing Support Program can help.
It has been designed by team members
who have managed some of the largest
Customs and Trade Compliance Departments,
and understand the importing & exporting challenges
that your team faces..
Increased Capacity & Risk Mitigation
You no longer have to be concerned if your team requires additional training with respect to changes in government regulations that could impact your business.
With our program and team of resources, they will already be well versed on any changes in customs regulations that could impact your business.
Redeployment of Resources
You will be able to free up your internal resources
to focus on your core competencies and strategic goals.
Cost Savings
Your fixed costs of maintaining in-house resources
for customs and trade compliance are significantly reduced.
Optimize Efficiencies
Leverage our resources dedicated to your company,
to streamline and automate your
customs & trade compliance processes.
Best Practices
Ensure that customs and trade compliance processes
are performed according to the best practices
and standards of the industry.
We start by meeting with you and your team,
to understand what your requirements are,
and develop a Standard Operating Procedures Manual (SOP)
to support your operation.
This SOP consists of the six critical areas that most customs departments interact within, and together we identify & define the tasks and accountabilities this program will cover.
These six areas include: Purchasing, Supply Chain, Customs & Trade Compliance, Customs Brokerage, Accounting, and Legal
Once the scope and deliverables have been finalized in the SOP,
we will develop a transition plan designed to minimize any disruptions to your existing team, and their day-to-day activities.
Since our program is fully scalable,
we can create a phased-in transition over a period of weeks/months or cut over completely on a predetermined date. You decide, based on your business requirements.
Together we will review the transition plan,
and once all parties are satisfied,
you will gain access to our team of resources
to support your organization.
We will be transparent
Our team will collaborate with your team
to develop the SOP and Transition Plan
in a timely manner.
Our interactive and customizable reporting
provides you with full visibility, and transparency
to monitor the progress of the SOP
and Transition Plan in real time.
Allowing you the ability to provide us feedback
or to ask us any questions when it is convenient for you.
Collectively we will review,
and both agree to the SOP and Transition Plan
prior to migrating tasks to our team.
You can stay focused on your day-to-day activities,
while monitoring the progress of our work,
on your schedule.
Canada Border Services Agency (CBSA) launched their
CBSA Assessment and Revenue Management (CARM)
digital initiative to:
In October 2024, CARM will become
the official system of record that importers and
other trade chain partners will use to pay duties and taxes.
If you are an Importer of goods into Canada,
you will need to register your company
onto the CARM Client Portal before October.
The CARM Client Portal is the new online tool,
introduced by the CBSA for importers
and their trade chain partners to interact
and remit the payment of duties and taxes to the government.
The design of the portal is intended to
provide additional functionality for an importer
and their trade chain partners.
Some examples of this added functionality include:
CARM does not have to become
your team’s new favourite 4-letter word.
Conceptually the CARM Client Portal has
tremendous possibilities and applications,
however in its current design, it unfortunately, creates
a number of new challenges and frustrations
for importers and limited resources.
Dominion's CARM Team has been through
multiple rounds of CARM Client Portal testing,
and as a member of the CBSA's CARM Trade Chain Partner Working Committee since its inception,
we can help your team adapt to this unique environment.
We can provide your team with a
variety of levels of support that best meets your current needs.
Some examples how we can help your team are:
We will be transparent
Our interactive and customizable training guides and reporting tools, will provide you with full visibility, and transparency to monitor the progress of our activities in real time.
Allowing you with the ability to provide us feedback
or to ask us any questions when it is convenient for you.
You will also have access to Dominion's CARM Help Desk
to support your CARM related questions.
Since our help desk team has put the CARM Client Portal
through numerous simulations during testing, we will quickly be able to diagnose if your challenge is training or design related.
As a result, our CARM Help Desk, will
minimize the number of CARM Client Portal tickets
your team will have to open with the CBSA's Help Desk,
where each ticket could take 1-3 weeks to resolve.
Your team will also be able to minimize any potential extensive operational delays & continue with their daily activities, while other companies are waiting on numerous open tickets with the CBSA.
Our team is committed to supporting your team
becoming more comfortable with the government's
modernization on how import duties & taxes will be collected.
Your company probably has a Carrier Management Program
that documents your pickup & delivery requirements
and outlines the financial and non-financial consequences
for instances of program non-compliance.
You also most likely have a Vendor Management Program
that documents your product & master carton packaging & labelling requirements and outlines the financial and non-financial consequences for instances of program non-compliance.
However, do you have a
Customs Compliance Vendor Management Program?
Or are you maximizing your current
Vendor Management Program, to protect you from
acts of customs non-compliance by your vendors?
Acts which could result in
your company being charged with
significant financial penalties and subjected to
increased government audits by the local
Customs Administration.
Improved Vendor Contract Management
With our program, you will be able to minimize the risk
that your vendors fail to maintain their customs related, contractual obligations.
Some common examples include
Inaccurate and/or incomplete customs documentations, Child/Forced Labour declarations, and trade chain data.
Enhanced Vendor Performance Management
Our team will create and maintain a
Customs Compliance Vendor Database
where you can track, measure, & evaluate
the customs compliance performance of your vendors.
Providing you with the ability to identify, isolate, and proactively correct your areas of potential customs noncompliance.
Generate Value for Multiple Stakeholders
Within Your Organization
Is your vendor advising you of a price increase, but has a history of increasing the work effort of your customs team in order to resolve issues associated with their products/shipments?
Additional work effort that drives up your internal costs?
If so, with our program,
these costs can now be quantified, and used:
Our interactive and customizable reporting
provides you with full visibility, and transparency
to monitor our progress in real time.
From communicating with internal customs compliance vendor management stakeholders, to assessing vendor risks to
minimize repeat occurrences of customs non-compliance
on future importations, your team will have the ability to
provide us feedback, or to ask us any questions
when it is convenient for you.
You can stay focused on your day-to-day activities,
while monitoring the progress of our work, on your schedule.
We will be transparent
Our team will collaborate with your team
to identify & document the specific customs compliance requirements for your vendors and build the supporting infrastructure to execute & maintain the program on your behalf.
Once operational, this program can be transitioned over to your team if & when you determine the time is right for you.
You decide how you wish to proceed,
what makes business sense for your organization.
Regardless your decision,
our team will support you to ensure your interests are protected.
If you are an Importer,
then your Customs Department's systems and processes
are some of the most important
operational elements of your supply chain.
From the moment your purchase order is issued to your vendor,
to the carrier picking up your order,
to the customs clearing & receiving your shipment,
and making the payment for order,
your Customs Department is at the centre of the operation.
It is therefore critical that your systems and processes are documented, reviewed, evaluated, and updated on a regular basis.
However, for most of us,
just keeping the lights on day-to-day forces us to push these important projects to our ever-expanding “Projects Parking Lot”.
If this sounds all too familiar,
then this program and our team can help.
We start by meeting with you and your team,
to understand the systems and process you are currently using, and what information you have documented.
We will then create a centralized library
of relevant documentation that your team and
authorized company stakeholders can access, and
review our analysis, updates, and recommendations.
Our team will review & update existing documentation,
and perform a gap analysis to identify which documentation,
if any, are missing in order to minimize your risk
of customs non-compliance.
Based on your direction,
our team can develop any missing documentation, or simply review any drafts that your team prepares internally.
Once completed, we can either transfer the library
over to your system, or simply maintain it on our system
for our annual maintenance program.
Since our program is fully scalable,
we can accommodate multiple divisions and
any relevant acquisitions that you might make in the future.
Our interactive and customizable reporting
provides you with full visibility, and transparency
to monitor our progress in real time.
Allowing you the ability to provide us feedback
or to ask us any questions, when it is convenient for you.
You can stay focused on your day-to-day activities,
while monitoring the progress of our work, on your schedule.
We will be transparent
Our team will collaborate with you to build
your Customs Systems and Processes Library
in a timely manner.
Collectively we will review the documentation until you have provided written confirmation that the revised documentation
is accurate and complete.
H.S. Classification, Origin, & Valuation Government Audits.
A Customs Administration will utilize
both random and targeted verification reviews (audits)
to determine if you are compliant with the regulations,
they are accountable to enforce.
These verification reviews
focus on three key areas of your customs operation.
These are:
If you are currently under one or more
verification review(s), or have recently received
a final report and do not agree with
the government's findings,
then this program and our team can help.
Depending on which stage of the Verification Review you are at, the program is designed to provide you with immediate support.
Trade Verification Notice Stage
If you have recently been advised that a verification review will be starting shortly, our team will review with you the government's verification review process, and what your team can expect.
Depending on your requirements, you can designate our team to manage the verification process with the government, or simply keep us in the background, supporting your team as you require throughout the verification review.
Active Verification Review Stage
If you are in the middle of a verification review and not pleased with the progression of the review, and/or uncomfortable with the interaction between Customs and your team, our team can provide you with support to ensure Customs is not overreaching or taking liberates during their verification review.
Interim Report Stage
At this stage, the results of the verification review are documented, and you are provided an opportunity to respond.
Our team will analyze the report and review with your team the options available to you based on the government’s findings.
Final Report & Appeal Stage
If you have received a final report and wish to appeal its conclusions and directions, our team will analyze your report
and review with your team the options available.
Our interactive and customizable reporting
provides you with full visibility, and transparency
to monitor our participation during the Trade Verification Review.
You will have the ability to provide us feedback,
or to ask any questions when it is convenient for you.
You can stay focused on your day-to-day activities, while monitoring the progress of our work, on your schedule.
We will be transparent
Our team will provide you with a no obligation, complementary analysis of your Interim or Final report, and provide you with a review of our findings and recommendations.
You decide and control how you wish to proceed.
From providing support to your team,
preparing a formal response to your Interim report,
or utilizing our Rulings & Appeals Department to
manage an appeal of your final report,
our team is committed to supporting you.
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