CARM Client Portal Training & Support Programs
What is CARM?
Canada Border Services Agency (CBSA) launched their CBSA Assessment and Revenue Management (CARM) digital initiative to:
- Modernize how the government assesses and collects duties and taxes on commercial goods imported into Canada
- How the government will interact and communicate with importers and their trade chain partners in the future
As of October 21st 2024, CARM is the official system of record for importers and other trade chain partners to use, for the payment and adjustment of import duties and taxes.
If you are an Importer of goods into Canada, you will need to register your company onto the CARM Client Portal in order to maintain your release of goods prior to payment privileges.
What is the CARM Client Portal?
The CARM Client Portal is the new online tool, introduced by the CBSA for importers and their trade chain partners to interact, and remit the payment of duties and taxes to the government.
The design of the portal is intended to provide additional functionality for an importer and their trade chain partners.
Some examples of this added functionality include:
- Create and Manage Your Rulings & Appeals
- Manage Your CBSA Trade Verification Reviews
- Visibility to CBSA Account Activities
- Accounting Payment Processes
- Post Accounting Adjustments
How We Can Help
Conceptually the CARM Client Portal has tremendous possibilities and applications, however in its current design, it unfortunately creates a number of new challenges and frustrations for importers.
Our CARM Team has been through multiple rounds of CARM Client Portal testing, and as a member of the CBSA's CARM Trade Chain Partner Working Committee since its inception, we have the knowledge and experience, to help your team adapt to this new & unique environment.
We can provide your team with a variety of support levels that best meet your current needs.
Some examples of how we can help your team are:
- Provide orientation session(s) for the various stakeholders within your company, so they become familiarized with the many features and functionality of the CARM Client Portal
- Administer targeted training sessions & follow-up support on specific aspects of the portal for your team
- Designate our team to manage one or more elements of the portal on your behalf, allowing your team to remain focused on their day-to-day tasks, and minimize the impact of the portal on your team
The Dominion Commitment
We will be transparent. Our interactive and customizable training guides and reporting tools will provide you with full visibility and transparency to monitor the progress of our activities in real time. Enabling you with the ability to provide us feedback, or ask us any questions, when it is convenient for you.
You will also have access to Dominion's CARM Help Desk to support your CARM-related questions.
Since our help desk team has put the CARM Client Portal through numerous simulations during testing, we will quickly be able to diagnose if your challenge is training or design related.
As a result, our CARM Help Desk will be able to minimize:
- The number of CARM Client Portal tickets your team will have to open with the CBSA's Help Desk
- Potential extensive operational delays in waiting for a response to your open tickets with the CBSA
